info@wpmarshal.com
support@wpmarshal.com


FAQ


Our service is 24/7 and tickets are worked on in the order they are received. As soon as you submit your ticket details, an agent is assigned. We strive to resolve all issues within a few hours of receiving them.

After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated.

Yes, Provided that you have chosen daily backup plan. While we’re happy to restore a site at no charge for any customer, continued usage of this feature may consume Add-on Hrs (if available in your account), and/or incur additional fees. We will notify you prior to charging anything to your account.

Unfortunately, no. See, each WordPress site requires a separate support plan with a unique support license key.

Each support license key is associated with a single site. If you wish to transfer support from one site to another, our staff will ask you to cancel your current support plan and proceed through the initial signup process once again.





We continuously monitors customer sites . Common issues are also manually checked whenever relevant.

Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

Typically, we use support tickets. we want to make sure that all communication is documented and extremely clear; we’ve found that this makes it easier for our entire team to know what’s going on with your site.

You can also email at any time from the email address associated with your WP Marshal account.

Also, we do provide phone support for our Gold members.

we are one of the best website design and development companies .You should focus on running your business. Let us handle your website.

During the onboarding process we request an Administrative user account for WordPress as well as a login for your web hosting dashboard. With these two pieces of information we can setup routine site management like plugin and theme updates, malware & security scanning, as well as our daily offsite backups.