[vc_row row_type=”1″][vc_column css=”.vc_custom_1453020108738{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][rev_slider_vc alias=”faq”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][distance type=”3″][subtitle type=”3″ subtitle_content=”FAQ”][distance][vc_tta_accordion shape=”square” color=”white” spacing=”30″ gap=”5″ c_position=”right” active_section=”1″ no_fill=”true”][vc_tta_section i_icon_fontawesome=”fa fa-briefcase” add_icon=”true” title=”What are your support hours?” tab_id=”1448457890372-0bf7b695-3550fb20-c6141537862365109″][iconbox iconbox_content=”Our service is 24/7 and tickets are worked on in the order they are received. As soon as you submit your ticket details, an agent is assigned. We strive to resolve all issues within a few hours of receiving them.” icon_color=”#81d742″ icon_name=”fa-briefcase”][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-cog” add_icon=”true” title=”What do you need in order to set up support on my site?” tab_id=”1448457890456-6448d82c-067efb20-c6141537862365109″][iconbox iconbox_content=”After you have selected and purchased your support plan, you can fill out a Customer Intake Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated.” icon_name=”fa-gear”][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-rocket” add_icon=”true” title=”Can you restore the site from a backup site/roll a site back to yesterday’s version?” tab_id=”1448459552324-6e308ac7-29d2fb20-c6141537862365109″][iconbox iconbox_content=”Yes, Provided that you have chosen daily backup plan. While we’re happy to restore a site at no charge for any customer, continued usage of this feature may consume Add-on Hrs (if available in your account), and/or incur additional fees. We will notify you prior to charging anything to your account.” icon_name=”fa-rocket”][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-rocket” add_icon=”true” title=”Can I transfer my support plan to another website?” tab_id=”1537962209674-506fee7b-021b”][iconbox iconbox_content=”Unfortunately, no. See, each WordPress site requires a separate support plan with a unique support license key.

Each support license key is associated with a single site. If you wish to transfer support from one site to another, our staff will ask you to cancel your current support plan and proceed through the initial signup process once again.” icon_name=”fa-rocket”][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1537960458423{margin-top: -7px !important;}”][distance type=”3″][distance type=”5″][distance][distance][vc_tta_accordion shape=”square” color=”white” spacing=”30″ gap=”5″ c_position=”right” active_section=”1″ no_fill=”true”][vc_tta_section i_icon_fontawesome=”fa fa-briefcase” add_icon=”true” title=”What does WP Marshal Team do if my website is hacked?” tab_id=”1537960106533-1beee78e-291a”][iconbox iconbox_content=”We continuously monitors customer sites . Common issues are also manually checked whenever relevant.

Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.” icon_color=”#81d742″ icon_name=”fa-briefcase”][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-cog” add_icon=”true” title=”How does your technical support work?” tab_id=”1537960106569-55230cac-81ca”][iconbox iconbox_content=”Typically, we use support tickets. we want to make sure that all communication is documented and extremely clear; we’ve found that this makes it easier for our entire team to know what’s going on with your site.

You can also email at any time from the email address associated with your WP Marshal account.

Also, we do provide phone support for our Gold members.” icon_name=”fa-gear”][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-rocket” add_icon=”true” title=”Do you provide graphic design and web development service?” tab_id=”1537960106636-49502ba8-ae4c”][iconbox iconbox_content=”we are one of the best website design and development companies .You should focus on running your business. Let us handle your website.” icon_name=”fa-rocket”][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-rocket” add_icon=”true” title=”What do I need to give you so you can manage my website?” tab_id=”1537962474499-9fe18a99-cf55″][iconbox iconbox_content=”During the onboarding process we request an Administrative user account for WordPress as well as a login for your web hosting dashboard. With these two pieces of information we can setup routine site management like plugin and theme updates, malware & security scanning, as well as our daily offsite backups.” icon_name=”fa-rocket”][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]